How Europe’s largest event service provider increases its profitability and makes party guests happy

The project

Gain stock transparency for over 1.5 million items
Digitization of previous manual processes
Reduce customer complaints

RFID Lösungen Digitalisierung Lager - RFID Konsortium

The solution

100% inventory transparency through RFID
Track & Trace of all items in the rental cycle
Warehouse Management System

Key Facts – The Goals Achieved

No complaints due to incorrect delivery

100 % stock transparency

No more manual testing processes

Real-time transparency via merchandise management

Control of all internal processes and at the customer

Reduce admin effort for all departments

Project Requirements

100% inventory transparency across all locations
Automation and digitalization of previous manual, paper-based processes
Visibility at article level for all departments
Warehouse Management System (WMS) tailored to the event industry

Special features:

The management’s wish: intralogistics that grow with the company. The company’s expansion and the constantly growing range of rental items, which now totals around 1.5 million, made automated intralogistics and efficient track-and-trace in the entire rental cycle indispensable. The management opted for RFID-based identification of all items as the basis for digitized inventory management, paperless picking and the introduction of electronic delivery bills.

Implementation of key objectives:

1. The introduction of a new Warehouse Management System (WMS) taking into account company-specific processes and
2. The implementation of RFID-supported processes such as inventory, picking, loading, delivery, retrieval, unloading, cleaning, testing according to VDE and restocking.

“We were able to achieve all targets for Europe’s leading event supplier: Zero errors when loading onto trucks, reduce customer complaints by 98% and keep 99% of the delivery promise to their end customers.”

Tino Steickert, Managing Director RFID Konsortium

The best day of your life needs perfect logistics

In order for a wedding party, employees at a company party or fans at a festival to be able to celebrate in style, a lot of organizational work is required in advance.
In addition to a suitable location, plenty of equipment is needed depending on the number of people: party tents, furniture, catering equipment and attractive decorations create the perfect setting for any event. In the growing event industry, the rental service for equipment has established itself as a popular branch of service. The delivery of tables, chairs and mobile reception counters before and collection after the event is the perfect service for customers, as they don’t have to worry about anything. The logistics behind this are demanding and error-prone. The end-to-end digitalization of all logistics processes, based on item registration via RFID tags, increases process quality many times over. And with it, customer satisfaction.