Rental service providers: real time monitoring of stocks
In the growing event industry, the equipment rental service has established itself as a sought-after branch of service. For the customer, the delivery of furniture and tableware and collection after the event is the perfect service, as they don’t have to worry about anything. The logistics behind this are demanding and error-prone.
Keeping delivery promises
The end-to-end digitalization of all logistics processes, based on article registration via RFID tags, increases process quality many times over. And with it, customer satisfaction. Everything must be delivered in the type, quantity and exactly at the time agreed. Keeping the delivery promise essentially depends on the speed and quality of the logistics processes.
The best day of your life: how RFID makes the event unforgettable
If rental service providers want to keep their promise to customers, they cannot afford to make a mistake. This is because the expectations of their clientele are high, especially when it comes to weddings or important corporate events. RFID tags on the inventory items are linked to the customer order, ensuring that all required rental items such as glasses, high tables, lounge furniture and pavilions are delivered to the event location correctly and on time. If all items, right down to the tablecloth, are marked with an RFID tag, their location and status, e.g. the last cleaning, can be tracked at any time. This leads to greater accuracy and efficiency in the management of customer orders. After all, the final impression is that the event was a complete success.
“Too few or incorrectly delivered items are just as much of a disaster for a music festival as they are for a golden wedding. That simply must not happen.”
Optimize your processes
- Avoid bottlenecks
Monitor your rental stock in real time - Prevent complaints
With 100% stock transparency, you can react flexibly to customer requests - Realize error-free picking
RFID-based, digitalized outgoing goods with electronic delivery bill - Digitize the rental cycle end-to-end
Picking, delivery, retrieval, unloading, cleaning, inspection and storage - Improve process quality in order processing
Correct, efficient and punctual processing of customer orders - Reduce theft and loss of rental items
Track and locate inventory quickly and efficiently
Application Examples
Complete real-time transparency of all rental items is essential for good customer service. By tracking and tracing all rental items using RFID tags, order acceptance, scheduling, logistics and the on-site set-up team can guarantee error-free processing of customer orders. This eliminates the need to store expensive safety stock just to cushion short-term bottlenecks.
RFID-based inventory management creates transparency about the rental stock at all locations. Deliveries can be split across different distribution warehouses or returned to where the next order is already scheduled. An online availability query across all warehouses avoids bottlenecks. The seamless recording of all items also offers the advantage of a permanent inventory, which eliminates the need for manual, labor-intensive and costly counting.
Digital delivery notes enable fast and efficient signature capture, real-time inventory reconciliation, quick replacement of inventory items and simple damage reports. They help rental service providers to make processes more efficient and increase customer satisfaction.
RFID gates read all transponders of the rental objects at the loading ramp and ensure that only booked objects are loaded onto the designated truck. Errors are therefore ruled out. Even if the load carrier passes through the gate several times, it is only recorded once. Loading process software checks the loading list in a target/actual comparison to avoid double entries. Over and under quantities as well as differences are displayed to the employee via an alarm function.
Event suppliers: Tailor-made Auto-ID & RFID solutions
The RF KonSys strategy for event suppliers
First understand, then act. With our RF KonSYS strategy approach, we look at each customer process individually. We listen to your teams and analyze.
We then validate through proof-of-concept and simulations. Our approach is agile and flexible. When we design and implement your tailor-made RF KonSys solution, your teams will quickly appreciate its benefits in their day-to-day work.
Advantages
- Real-time inventory management
- Digital delivery bill
- RFID transponders for all materials
- RFID gates for truck loading
- Asset tracking
- Automated incoming and outgoing goods
- Guided order picking
Case Studies | References
Event rental
Europe's largest event service provider works more economically and makes party guests happy in the process
